At Egai, we carefully check and pack every product before dispatch to ensure it reaches you safely and in good condition. Since our products are handmade, minor variations in colour, texture, shape, and finish are natural and are not considered defects.

1. Eligibility for Return

Returns are accepted only in the following cases:

• The product was damaged during delivery.
• You received a wrong product that does not match your order.

No returns or exchanges will be accepted for reasons other than the above.

2. Return Period

A return request must be raised within 3 days of receiving the order.

Requests received after 3 days will not be eligible for return.

3. Damaged Product

If your product arrives damaged:

• Please take clear photographs of the damaged product and the packaging.
• Contact us within 3 days of delivery with your order number and photographs.
• We will review the request and confirm whether the product is eligible for return.

4. Wrong Product

If you receive a product different from what you ordered, please contact us within 3 days of delivery with:

• Order number
• Photograph of the product received
• Photograph of the packaging/shipping label

Once verified, we will arrange the appropriate resolution.

5. Return Conditions

The product must be returned in the condition in which it was received, along with its original packaging and any accessories or tags, where applicable.

Products that have been used, modified, damaged after delivery, or returned without prior approval may not be accepted.

6. Refund or Replacement

After receiving and verifying the returned product, Egai may provide:

• A replacement product, subject to availability; or
• A refund of the eligible order amount if a replacement is not available.

Refunds will be processed through the applicable payment method or as otherwise communicated by Egai.

7. Non-Returnable Reasons

Returns will not be accepted for:

• Change of mind
• Wrong size or colour preference
• Minor natural variations in handmade products
• Normal variations in coconut shell texture, colour, shape, or finish
• Products damaged after delivery due to improper handling or use
• Return requests made after 3 days of delivery

8. How to Request a Return

To request a return, please contact Egai with your order number, reason for return, and clear photographs of the product and packaging within 3 days of delivery.

Our team will review your request and guide you through the return process.

Egai reserves the right to assess each return request and determine eligibility based on the condition of the product and the reason for return.